CompTIA 220-1202 Q&A - in .pdf

Exam Code: 220-1202
Exam Name: CompTIA A+ Certification Exam: Core 2
Updated: Sep 10, 2026
Q & A: 483 Questions and Answers
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Exam Code: 220-1202
Exam Name: CompTIA A+ Certification Exam: Core 2
Updated: Sep 10, 2026
Q & A: 483 Questions and Answers
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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Software Troubleshooting	23%	- Mobile and application troubleshooting 1. Resolve connectivity problems 2. Troubleshoot mobile OS issues 3. Fix application crashes and freezes - Security-related troubleshooting 1. Identify malware symptoms 2. Resolve unauthorized access issues 3. Recover compromised systems - Operating system troubleshooting 1. Resolve boot and startup issues 2. Fix application and driver errors 3. Troubleshoot performance problems
Operational Procedures	21%	- Safety and compliance 1. Follow workplace safety procedures 2. Handle hazardous materials properly 3. Understand environmental impacts - Backup and disaster recovery 1. Implement backup strategies 2. Perform disaster recovery procedures 3. Verify data integrity - Documentation and professionalism 1. Use professional communication skills 2. Follow change management procedures 3. Maintain accurate documentation
Operating Systems	28%	- File systems and maintenance 1. Perform OS updates and upgrades 2. Configure backup and recovery 3. Manage file systems and permissions - OS installation and configuration 1. Configure macOS and Linux 2. Install and configure Windows 3. Manage mobile operating systems - Windows tools and utilities 1. Manage disks and partitions 2. Use Command Prompt and PowerShell 3. Use Task Manager and Device Manager
Security	28%	- Security best practices 1. Apply least privilege principles 2. Implement physical security measures 3. Perform data destruction and disposal - Security fundamentals 1. Implement authentication and access controls 2. Configure wireless security 3. Apply encryption technologies - Threat prevention 1. Secure end-user devices 2. Prevent phishing and social engineering 3. Detect and remove malware

CompTIA A+ Certification Exam: Core 2 Sample Questions:

Question #1

An end user's laptop is having network drive connectivity issues in the office. The end user submits a help desk ticket, and a support technician is able to establish a remote connection and fix the issue. The following day, however, the network drive is disconnected again. Which of the following should the technician do next?

A. Escalate the ticket to the next level.
B. Send documentation about how to fix the issue in case it reoccurs.
C. Connect remotely to the user's computer to see whether the network drive is still connected.
D. Keep the ticket open until next day, then close the ticket.

Answer: A