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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

Question 1

Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A. Select View > Detach.
B. Lock the Profile Option for editing.
C. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
D. Unlock and publish the new selected profile value.
E. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
F. Modify the Profile Value and save.

Question 2

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. Filter the selection of the product related to the service request, when filtering by a particular category.
B. Categories determine the steps an agent must follow to close the service request.
C. The hierarchical structure of the categories helps to improve the service request classification.
D. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
E. Categories facilitate the assignment of an agent to the service request.

Question 3

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
B. The configured frequency to retrieve emails is too long.
C. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
D. Incoming messages have a custom filter.

Question 4

You are creating or editing a SmartText entry. Which four options can you insert into the entry?

A. Tables
B. Variables
C. Text
D. URLs
E. Images
F. Other SmartText entries

Question 5

Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
B. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
C. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
D. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

Solutions: