Tired of screens? Print it. The 100-140 PDF file from Prep4sureGuide turns into paper you can mark up freely — and marking important points genuinely strengthens memory, so your Cisco Certified Support Technician (CCST) IT Support study efficiency improves almost without noticing.
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | CCST IT Support |
| Exam Number: | 100-140 |
| Exam Format: | Scenario-based, Multiple Select, Drag and Drop, Multiple Choice |
| Related Certifications: | CCNA Cisco Certified Support Technician (CCST) Networking |
| Exam Price: | USD 125 |
| Real Exam Qty: | 40-50 |
| Available Languages: | Portuguese (Brazil), Arabic, French, Chinese (Simplified), Japanese, English, Spanish |
| Certificate Validity Period: | 3 years |
| Passing Score: | 825 out of 1000 |
| Exam Duration: | 50 minutes |
| Recommended Training: | Cisco CCST IT Support Official Cert Guide Cisco Networking Academy |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; open to all candidates |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams/ccst-it-support.html |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Common Threats and Preventions | 16% | - Incident response: identify, investigate, escalate - Security threats: phishing, malware, spam, social engineering - Protection: passwords, scans, updates, user awareness |
| Topic 2: Connectivity and Resource Access Issues | 17% | - Shared resources: printers, folders, permissions, mapped drives - Network configuration: IP settings, DNS, gateway, Wi-Fi - Connectivity troubleshooting: errors, latency, access denied - Email and client access: protocols, authentication, encryption |
| Topic 3: Job Tools | 16% | - System tools: Task Manager, System Information, Event Viewer, Activity Monitor - Knowledge bases, search, and documentation tools - Remote access software: use and security |
| Topic 4: Operating System and Application Issues | 17% | - Application installation, updates, patches, and compatibility - Virtualization and cloud basics: concepts, providers, virtual machines - Browser and collaboration tools: configuration, troubleshooting - Windows, macOS, mobile OS: settings, updates, permissions, backup |
| Topic 5: Hardware Issues | 17% | - Troubleshooting hardware faults, drivers and firmware updates - Ports, cables, components: identification, installation, upgrades - Safety procedures: ESD, electrical safety, fire prevention - Device information: hardware specs, OS details, network identifiers |
| Topic 6: IT Support Job Tasks and Responsibilities | 17% | - Problem-solving process: define, collect info, analyze, implement, document - Help desk concepts: queue management, time management, ticketing systems, SLA, KPIs - Documentation: problem description, troubleshooting steps, results recording |
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The latest exam information lists 40-50 questions for the 100-140 exam within a 50 minutes-minute window. Practicing under those exact conditions is the best cure for exam-day surprises.
The Cisco Certified Support Technician (CCST) IT Support blueprint is organized around these core domains:
Further domains appear in the full official outline; the question bank covers all of them.
By fitting study into the cracks of a busy life. The 100-140 bank contains complete questions with expert-verified answers across the Cisco Certified Support Technician (CCST) IT Support objectives, stored easily on your phone, pad, or computer for spare-time review — and the PDF prints cleanly when you prefer paper, because marking key points by hand genuinely enhances memory. Assess everything first through the free demo on our site, pay securely through the Credit Card system, and rest assured your personal information is never shared with third parties without permission.
Cisco lists the following official training resources:
Structured courses pair well with spare-time question practice for steady, low-stress progress.
Cisco specifies these prerequisites for the Cisco Certified Support Technician (CCST) IT Support: No formal prerequisites; open to all candidates.
Check the authoritative wording on the official certification page before booking.
At present, the 100-140 exam requires a passing score of 825 out of 1000, and registration costs USD 125. Cisco sets both figures and may adjust them, so verify on the official site before you schedule.
Use the official registration channels below:
Pick a test center or online slot that suits your routine, and book early — calm planning beats last-minute pressure.
An employee is approached by a competitor at a conference who asks detailed questions about the company's upcoming proprietary products.
How should the employee respond?
Correct Answer: C 🗳️
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A support technician is documenting a resolved issue where a software bug caused data loss for a client.
What is the most effective way to document this interaction?
Correct Answer: C 🗳️
Explanation: Only visible for Prep4sureGuide members. You can sign-up / login (it's free).
A company's internal websites become intermittently inaccessible by hostname but remain accessible via IP addresses.
What is the most effective solution to ensure consistent access?
Correct Answer: D 🗳️
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A user reports the following:
I recently got a prompt on my Mac to give an app permissions. I accidentally clicked Deny. Now I can't open the app.
You need to tell the user where to go to grant the necessary permissions to the application.
Which feature should they use?
Correct Answer: C 🗳️
Explanation: Only visible for Prep4sureGuide members. You can sign-up / login (it's free).
A user reports that they are unable to access their account despite entering the correct password and using their smartphone-based authenticator app for MFA.
What is the first troubleshooting step the technician should take?
Correct Answer: D 🗳️
Explanation: Only visible for Prep4sureGuide members. You can sign-up / login (it's free).
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