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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

1. A few months ago, a team of developers at Blue Inc identified a new issue during testing and created a public channel called #bug-cricket to communicate about the issue.
They may need to reference the history in the future. Of note, there has not been any new activity in #bug- cricket for months, and the bug case has been closed.
What should the team do with #bug-cricket?

A) Convert the channel to private, and then archive it; members of the channel will retain access to the files.
B) Archive the public channel; anyone can still browse the conversation history in Slack, and messages will appear in search results.
C) Remove all members from the channel, and then archive it; this way, members can find messages via search but will not be able to browse the channel history itself.
D) Delete the channel; messages from a deleted channel are still available via search.

2. Marianne, an Org Admin, hears feedback that it's difficult for her members to find channels. She regularly receives requests in the #help-slack channel from members who accidentally created duplicate channels because they weren't aware there was already a channel on a certain topic.
Which action should Marianne's team take first to address the problem?

A) Restrict new channel creation to admins only.
B) Encourage members to add a channel purpose and topic.
C) Change her workspace settings to allow all members to archive channels.
D) Standardize and communicate channel naming conventions.

3. Paul leads an accounting team and is implementing a new expense reporting system.
He wants to update employees on the status of the system's rollout to different offices. He also wants to post links to help articles and online trainings that the team can use as resources. However, he wants to maintain control over the flow of information for these updates and would like to minimize off-topic discussion.
Which of the following would help him achieve his goal?

A) Create a new public workspace called "Expenses" with access granted to all employees.
B) Create a public announce-only channel for the expense system.
C) Create a private channel called #expense-system-updates with all employees added.
D) Create a new invite-only workspace called "Expenses."

4. You're the Primary Org Owner of your org's Slack Enterprise Grid instance. Your Slack instance is comprised of a Global workspace and six additional workspaces aligned to each business unit.
Your organization's Chief Product Officer (CPO) is looking for an asynchronous way to share and demo a major product release to the entire company.
What is the most efficient way for the CPO to accomplish this?
(Select the best answer.)

A) Create a public channel in the Product & Engineering workspace for everyone to join and share the new product release announcement in channel.
B) Record a Slack Clip in an org-wide announcements channel to screen-share, and present the new product release.
C) Start a Huddle in an org-wide announcements channel to screen-share, and present the new product release.
D) Record a demo outside of Slack and import the file into a multi-workspace channel.

5. You're an Org Owner on the Slack Enterprise Grid plan responsible for posting news for your entire organization to read. You want to limit posting permissions to admins only.
Sometimes the newsletters contain important action items, so it's important that everyone in your organization sees the message.
What is the best way to post your message?
(Select the best answer)

A) Create a default org-wide channel called #announcements, and post your newsletter in this channel.
B) Send your newsletter to your organization's #general channel, and use the @channel notification.
C) Send your newsletter in all of your department-specific channels to maximize visibility.
D) Send your newsletter to your team's channel and then copy/paste the link to your message to each team channel in your organization.

Solutions: