EXIN ITILFND_V4 Q&A - in .pdf

  • Exam Code: ITILFND_V4
  • Exam Name: ITIL 4 Foundation
  • Updated: Jul 21, 2026
  • Q & A: 376 Questions and Answers
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EXIN ITILFND_V4 Q&A - Testing Engine

  • Exam Code: ITILFND_V4
  • Exam Name: ITIL 4 Foundation
  • Updated: Jul 21, 2026
  • Q & A: 376 Questions and Answers
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The ITIL 4 Foundation Certification Exam covers key concepts, principles, and practices of IT service management, including the four dimensions of service management, the service value system, the service lifecycle, and the ITIL guiding principles. ITILFND_V4 exam is designed to test candidates' knowledge and understanding of ITIL 4, as well as their ability to apply ITIL concepts and practices in real-world situations. ITIL 4 Foundation certification is recommended for individuals who are involved in IT service management, such as IT managers, IT support staff, and IT service desk personnel.

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The ITIL 4 Foundation certification is ideal for IT professionals who are new to ITIL, as well as those who want to update their ITIL knowledge to the latest version. It is also suitable for business managers and business process owners who want to understand how ITIL can benefit their organizations. ITIL 4 Foundation certification is recognized globally and demonstrates a candidate's commitment to continuous professional development.

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EXIN ITILFNDv4 (ITIL 4 Foundation) Certification Exam is an industry-recognized certification designed for IT professionals who want to develop their knowledge and skills in IT Service Management (ITSM). The ITIL 4 Foundation certification is an entry-level certification that provides an understanding of the core concepts, principles and practices of ITSM, and how they can be applied to improve business outcomes. ITIL 4 Foundation certification is ideal for IT professionals who are looking to take their careers to the next level by gaining a deeper understanding of ITIL 4.

EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Organizational Structure and Roles10%- Key roles and responsibilities
- Teams and groups
Technology and Information Management10%- Information management principles
- Role of technology in service management
ITIL Service Value System20%- Service value chain
  • 1. Design and transition
    • 2. Obtain/build
      • 3. Engage
        • 4. Deliver and support
          • 5. Improve
            • 6. Plan
              - Governance
              - Continual improvement
              - Purpose and components
              ITIL Practices30%- General management practices
              • 1. Relationship management
                • 2. Information security management
                  • 3. Continual improvement
                    • 4. Supplier management
                      - Technical management practices
                      • 1. Infrastructure and platform management
                        • 2. Software development and management
                          • 3. Deployment management
                            - Service management practices
                            • 1. Service level management
                              • 2. Capacity and performance management
                                • 3. Availability management
                                  • 4. Incident management
                                    • 5. Change enablement
                                      • 6. Business continuity management
                                        • 7. Service request management
                                          • 8. Problem management
                                            ITIL Guiding Principles15%- Optimize and automate
                                            - Focus on value
                                            - Progress iteratively with feedback
                                            - Collaborate and promote visibility
                                            - Think and work holistically
                                            - Start where you are
                                            - Keep it simple and practical
                                            Key Concepts of Service Management15%- Services, service offerings, service relationships
                                            - Service management as a practice
                                            - Value, value co-creation, stakeholders

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