EXIN ITIL Value Pack (Frequently Bought Together)

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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice provides visibility of the organization's services by capturing and reporting on service performance?

A) Service desk
B) Service request management
C) Service level management
D) Service configuration management

2. Which is an example o' a service request?

A) A request tor access to a file
B) A request to investigate the cause of an incident
C) A request for normal operation to be restored
D) A request to implement a security patch

3. Which statement about the service value chain is CORRECT?

A) Each value chain activity identifies a requirement for resources from an external supplier
B) The service value chain converts value into demand
C) The service value chain uses value streams to describe a combination of consumers and providers
D) Each value chain activity uses different combinations of practices to convert inputs into outputs

4. Which is an activity in the 'Problem control' phase of problem management?

A) Implementing a technical fix to resolve an issue
B) Re-assessing a known error to manage the ongoing impact.
C) Reviewing incident records to identity trends
D) Documenting the steps in workaround

5. Which practice involves the management of vulnerabilities that were not identified before the service went live?

A) Problem management
B) Change control
C) Service request management
D) Service level management

Solutions: