ServiceNow CIS-SAM Q&A - in .pdf

  • Exam Code: CIS-SAM
  • Exam Name: Certified Implementation Specialist - Software Asset Management Professional Exam
  • Updated: Aug 05, 2026
  • Q & A: 140 Questions and Answers
  • PDF Price: $59.99
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ServiceNow CIS-SAM Q&A - Testing Engine

  • Exam Code: CIS-SAM
  • Exam Name: Certified Implementation Specialist - Software Asset Management Professional Exam
  • Updated: Aug 05, 2026
  • Q & A: 140 Questions and Answers
  • Install on multiple computers for self-paced, at-your-convenience training.
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The CIS-SAM certification exam is designed for professionals who work with ServiceNow software asset management solutions in enterprise-level businesses. Certified Implementation Specialist - Software Asset Management Professional Exam certification exam validates the knowledge and skills necessary to effectively implement and manage ServiceNow's software asset management solutions. CIS-SAM exam covers topics such as software licensing, procurement, compliance, and optimization.

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ServiceNow CIS-SAM exam covers a wide range of topics related to software asset management, including software asset lifecycle management, software discovery and inventory, license management, compliance and audit, and reporting and analytics. CIS-SAM exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. A passing score of 70% or higher is required to obtain the certification.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sam-blueprint.pdf

ServiceNow CIS-SAM Exam Syllabus Topics:

SectionObjectives
Topic 1: Software Asset Management Fundamentals- Core SAM principles
  • 1. Compliance management
    • 2. Optimization principles
      - SAM lifecycle concepts
      • 1. Software asset governance basics
        • 2. Asset lifecycle stages
          Topic 2: Optimization and Reporting- Cost optimization
          • 1. License optimization strategies
            • 2. Reharvesting unused licenses
              - Reporting and analytics
              • 1. Compliance reporting
                • 2. SAM dashboards
                  Topic 3: Integration and Implementation- ServiceNow integration
                  • 1. Third-party data integration
                    • 2. ITAM integration points
                      - Implementation practices
                      • 1. Best practices for deployment
                        • 2. Configuration management
                          Topic 4: Discovery and Normalization- Software normalization
                          • 1. Software library management
                            • 2. Identification and reconciliation
                              - Software discovery processes
                              • 1. Data sources and ingestion
                                • 2. Discovery patterns
                                  Topic 5: Software Licensing and Compliance- Compliance tracking
                                  • 1. Audit readiness
                                    • 2. Usage vs entitlement comparison
                                      - License management
                                      • 1. Entitlement tracking
                                        • 2. License types and metrics

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