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ServiceNow CIS-CSM certification exam is designed to validate the skills and knowledge required for implementing and managing the Customer Service Management (CSM) module in ServiceNow. CIS-CSM-JPN exam is intended for individuals who have experience working with ServiceNow and wish to enhance their expertise in customer service management. ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) certification exam comprises 60 multiple-choice questions and has a time limit of 90 minutes.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

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ServiceNow CIS-CSM certification exam comprises 60 multiple-choice questions that need to be answered within 90 minutes. The questions are designed to evaluate the candidate’s proficiency in customer service management, including defining the customer service management process, setting up case and knowledge management, managing service level agreements (SLAs), and improving customer experience by implementing service portals. CIS-CSM-JPN exam assesses candidates on their practical knowledge in configuring and implementing CSM modules, and their ability to generate reports to measure service performance.

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